Automate two way record

[PJA]

Hi,

We've got a TDE200 and a TVM200.

I'm been experimenting with the "two way record" from a single button push - works well.

We've looked at automated call recording software for certain lines in our company - it is expensive.

Is there a way to automate the two way call recording so it records all calls? Just for one line?, (like the credit manager).

Maybe there's a low tech way, like 'tapping' one line and recording it?

We don't really want to do this - but we've seen an increase in customers saying they have not agreed to work, when they did in a phone call.

And we shall need a disclaimer saying this call maybe recorded.


regards

Paul Adams

 

[obtsystems]

You can do it with the ca pro software. It will record calls to the vm

 

[PJA]

Thank you!

I've just been reading and that feature is not mentioned - but the software is a free trial so I've got nothing to lose.

Do you have a model of USB or wireless headset you would recommend? I've used Plantronics and Jabra headsets with Microsoft's OCS with good results.

Paul

 

[cwc3]

Hey Plantronics went to the moon thats good enough for me...