Is there a way to place an incoming call automatically on hold when you're already on the phone? I'd imagine it would involve using call forward when busy and possibly camping or queing the call but I'm not really sure how. I have modular ICS with Callpilot 150.
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- Thread starter mwav3
- Start date
SupportDude
Technical User
In order to place a call "on hold" would require the call first be answered, either by the system or a user.
Hunt groups will not place a call on hold, but the calling party will continue to hear ringing until the call is answered.
I see two options:
1) Answer the call and place it on hold.
2) Look into adding Contact Center to your Callpilot 150.
HTH!
-SD-
Hunt groups will not place a call on hold, but the calling party will continue to hear ringing until the call is answered.
I see two options:
1) Answer the call and place it on hold.
2) Look into adding Contact Center to your Callpilot 150.
HTH!
-SD-
- Thread starter
- #5
My office isn't going to buy anything else unfortunately. So using Dibthree's idea this is what I'm thinking:
1- Create a Hunt Group and place only my phone in the hunt group.
2- Set the group to que calls when the member phone (my phone) is busy for the maximum amount of time (180 seconds) which gives me enough time to put an existing call on hold and then pickup the call in the que (4 rings is just not enough time and I keep missing calls) Either set my extension as the overflow extension so it stays in the que until I end my call and doesn't "flow" anywhere else or use the call pilot extension as the overflow extension so they can leave a VM (I should have no problem getting it in the que timeout time but just in case).
3- Use Call foward on busy to forward calls to the new hunt group extension.
Would this work? Any unintended consequences you guys can think of?
1- Create a Hunt Group and place only my phone in the hunt group.
2- Set the group to que calls when the member phone (my phone) is busy for the maximum amount of time (180 seconds) which gives me enough time to put an existing call on hold and then pickup the call in the que (4 rings is just not enough time and I keep missing calls) Either set my extension as the overflow extension so it stays in the que until I end my call and doesn't "flow" anywhere else or use the call pilot extension as the overflow extension so they can leave a VM (I should have no problem getting it in the que timeout time but just in case).
3- Use Call foward on busy to forward calls to the new hunt group extension.
Would this work? Any unintended consequences you guys can think of?
SupportDude
Technical User
One problem ....
Hunt Groups work very much like a call center queue.
The Hunt Group monitors your hook switch status.
If your off hook (on a call) the hunt group will not deliver a call to you and there is no way for you to tell there is a call in the hunt group queue. Hunt Groups are often referred to as "Poor Man's ACD".
Here's an easier solution.
Extend the forward no answer delay on your telephone.
Sounds like your currently at 4 rings, try setting it out to 6 or 8 to give you more time to grab the 2nd incoming call.
You can also setup a feature in your mailbox called "Call Display". This feature will play an alert tone on your set when a call rolls over to your voicemail box. The alert tone is played to get you to look at the display. The display will show you the caller ID of the call that rolled to VM. At this point you have the option to let the caller leave a message or to interrupt VM and pull the call back ... kind of like picking up your home phone when you hear somebody leaving a message on your answering machine.
Here are the steps for Call Display.
Press Feature 981 to open mailbox.
Enter your mailbox password and press OK or #.
Press ADMIN or 8.
Press GREET or 2.
Press CFWD or 3.
Press NEXT or #
Press CHNG or 1 to turn Call Display on/off.
Press Rls
Feature 987 is used to interrupt Voice Mail when a caller is listening to your personal mailbox greeting or leaving a message. This allows you to pull the call out of Voicemail and speak with a caller who has reached your mailbox.
HTH!
-SD-
Hunt Groups work very much like a call center queue.
The Hunt Group monitors your hook switch status.
If your off hook (on a call) the hunt group will not deliver a call to you and there is no way for you to tell there is a call in the hunt group queue. Hunt Groups are often referred to as "Poor Man's ACD".
Here's an easier solution.
Extend the forward no answer delay on your telephone.
Sounds like your currently at 4 rings, try setting it out to 6 or 8 to give you more time to grab the 2nd incoming call.
You can also setup a feature in your mailbox called "Call Display". This feature will play an alert tone on your set when a call rolls over to your voicemail box. The alert tone is played to get you to look at the display. The display will show you the caller ID of the call that rolled to VM. At this point you have the option to let the caller leave a message or to interrupt VM and pull the call back ... kind of like picking up your home phone when you hear somebody leaving a message on your answering machine.
Here are the steps for Call Display.
Press Feature 981 to open mailbox.
Enter your mailbox password and press OK or #.
Press ADMIN or 8.
Press GREET or 2.
Press CFWD or 3.
Press NEXT or #
Press CHNG or 1 to turn Call Display on/off.
Press Rls
Feature 987 is used to interrupt Voice Mail when a caller is listening to your personal mailbox greeting or leaving a message. This allows you to pull the call out of Voicemail and speak with a caller who has reached your mailbox.
HTH!
-SD-
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