AutoAttendants - How can I use a CD for the prompts?

[LonnieCT]

I have had music clips made for our auto attendant. My question is how do I get them from the CD I have them on into the system without all of the background noise? Is there some connector or a way to use the MOH port for this?

The setup is a Legend with a MLM 007 revision 3 mail system.

Also, is there anyway to upgrade the software in the mail system to the next revision? (just curious)

Thanks!

Lonnie

 

[merlinman]

Question 1)

I use a MODIFIED 2500 (POTS) Set to interface from a T&R Extension to a PC (or, in your case, a CD Player).

Its not easy, but it can be done.

The way I do it is to save the CLIP to a WAVE FILE using TOTAL RECALL and then use TOTAL RECALL to pipe it to the Announcement.

Question 2)

There is no upgrade. You would have to buy a Merlin Messaging.

Bear in mind, there are several releases of that product, the latest is R4.

IT IS NOT CHEAP, but it does have MANY MORE bells & whistles than the 007 MLM.

 

[TouchToneTommy]

Look on eBay for a "Telephone Hybrid", Gentner is a popular brand. You want a device that a radio station uses to feed audio to/from a phone line to/from sound equipment.

 

[LonnieCT]

Thanks for the quick replies!

Merlinman, I have tried this with an MLX set, and the audio quality is really bad. I assume that the POTS set would be better if plugged into an analog port on the merlin (like a 016 card). Is this correct?

TouchToneTommy, those things are expensive for a maybe once a year thing... I understand that people actually rent these things out... Maybe that is what may make sense.. Thank you for the info!

Thanks!

Lonnie

 

[merlinman]

Pots into Analog port, correct.

The sound quality WAS NOT PERFECT, but it worked fairly well.