AutoAttendant Ports

[cdamiano]

I have a Definitey One system

How can I tell how many ports I have for calls coming in to the auto attendant?
How can I tell when all the ports are in use for the auto attendant?
What happens to calls that come in when all auto attendant ports are in use?

Also, How can I tell how many ports I have for calls to voicemail? Is this the same # ports that I have for the auto attendant?

We are running into a situation where on occasion calls come in and do not get to the auto attendant, juse wondering if it's because all of the ports are in use. I have been monitoring the trunk group usage and it does not appear to be due to lack of trunk lines.

 

[f0netech]

There are no defined number of ports that route specifically to the auto-attendant.

To monitor port usage to audix, from the main menu:

choose "Voice System Administration"
then "System monitor"

This will show you how many total ports you are utilizing and give you a real-time snapshot of how each is being used.

 

[orypecos]

If U are using the built in Intuity on the Definity One, then I agree what is posted already. If u are using a seperate voice mail(Yes, people do that, believe it or not), some voice mail systems do have dedicated ports just for autoattdt and then others for voice mail. The only system that I can remember that has that is the old Audix Voice Power that are used now more for boat anchors than anything else.
U can also do 'list measurements load day' and see what the max number of ports have been busy on any one day.
What happens when they don't get to autoattdt? That will tell us a lot of what is happening.
If u have vectors, then don't use the Intuity at all for the autoattdt, just use the vectors.

Da-vi'do
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & pbx & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.

 

[cdamiano]

We are using the built in Intuity on the Definity One.
When they don't get to autoattdt, they just get a ring no answer. I don't think this is due to not having enough trunk lines since I monitored that when the problem occurred and was not experiencing an all trunk busy condition.

Isn't there a limited number of people who can connect to voicemail/autoattdt at the same time? What is determining that?

 

[f0netech]

It's limited to ports/channels on the audix box itself while your post references 'trunks'. Do not confuse trunks on the PBX with channels availble to audix.

And yes, if all these channels are occupied at any one given time, you will hear ring no-answer.

 

[orypecos]

I believe that the DEfinity One has 8 ports max. U can go into the system monitor and see if that is true. Non of the ports should be FOOS. The should be idle or have a call on them. Are u rebooting the DEf One once a month?
So if u have 8 people calling into the INtuity for autoattd, voice mail leaving or checking, the next caller is going to get ring no answer if u have a cue on the audix hunt group, otherwise they will get busy.
Do u have vectors?

 

[cdamiano]

Thanks for your help. I have a few more questions.

When I do a "List Configuration" on the Audix system it shows 8 voice ports. Do you know if additional ports can be added to the Definity One that is using the built in Intuity?

Is there a way to display the number of ports currently in use? I see that I can do a "list measurements load hour/day" to show me usage for the day, but I am looking for a view that shows me the current ports in use at a given time.

How can I tell if I have a cue on the audix hunt group?

 

[f0netech]

At the risk of repeating myself, to see current ports in use, from the main audix menu:

choose "Voice System Administration"
then "System monitor"

This will show you how many total ports you are utilizing and give you a real-time snapshot of how each is being used.

 

[orypecos]

f0netech (TechnicalUser)is correct to see how many ports u have.
The number of ports can not be increased. U can turn off the internal Intuity and connect another Intuity that can have over 50 ports, the standard is 18 for the Map 5.
If u do 'list hunt' u can see what hunt is for audix, then display that hunt group and see if it has a cue.

 

[cdamiano]

f0netech - Not sure what you mean by:

choose "Voice System Administration"
then "System monitor"

I don't know how to get to those options. I am using DSA and have added the Intuity Audix system into the DSA but when I connect to the intuity via emulation I don't see the option you are referring to. Is there another administration tool that I should be using to get to the screen you are referring to?

This system is a Definity One G3V7c with the Intuity Audix built into the switch.

Go easy on me, this is not my area of expertise, as you can tell.

 

[mikeydidit]

You may not be logging in with the right password. Their are 2 levels of permissions with the Intuity. The first would be for just mailbox administration and doesn't (usually) have technical permissions. The other is (normally) sa login and this login has technical permissions. This may be what the problems are that you are having logging in.


Mike Jones
LSUHSC

 

[orypecos]

I remember DEfinity One is a little different cuz of it being on a NT box. It seems to me that before getting into the Definity side of the adment U could go into the Intuity, but it only gave u a command prompt, not the options 'tree' like the regular seperate Intuity.
(It has been a long time since I worked on Definity ones, so I am scratching my head alot and there isn't much hair left.)
And when I look in the Definity One book it says that
'"sysmon" Displays system monitor which allows user to see incoming activity on voice channels dynamically"
This is from the prompt when u first login into the DEf ONE. But that was logging in as Avaya too, and I don't remember if the customer gets the same prompt.
Did u try the 'list measurements load day" and see if the "max channels' is 8?

 

[cdamiano]

orypecos - you are correct. It only gives me a command prompt not the options tree. The sysmon option is not an available command line option when I login as SA. I have used the list measurements command, but I was hoping there might be some way to show incoming activity dynamically. This morning, when I use the list measurements command, it shows that the max simultaneous voice ports as 3. I'm assuming that this means that the maximum simultaneous ports in use so far today was 3?

I beleive that we are at times reaching the maximum of the 8 ports/channels available to the Intuity Audix. If I am able to determine that this is true, I will need to determine ways to get around this. If I turn on the queue option on the Audix hunt group, what happens to the calls when the 8 ports are in use? I'm assuming they go to some kind of queue, but if that's true what does the caller hear when this happens?

 

[orypecos]

sysmon Displays system monitor which allows user to see incoming activity
on voice channels dynamically
DEFINITY ONE:
From NT Explorer:
/LucentSoftware/CornerStone/mtce/sysmon/sysmon.exe (double
click)
From Command line:
/LucentSoftware/CornerStone/mtce/sysmon/sysmon.exe
Command Description

 

[cdamiano]

I was able to get to sysmon by browsing to the path that you specified. Thanks for your help.

 

[orypecos]

I looked and looked in the Def One book for the command using the index and contents and finally found it using adobe search.
Glad it worked.

 

[cdamiano]

We are experiencing intermittent problems where we get a busy signal when calling into the auto attendant. It happens every so often and lasts for about 20 minutes and then it stops. I have been monitoring the audix channels in use with Sysmon and also monitoring the traffic on our trunk groups and I don't see a situation where we are reaching the max of either of these.

Any suggestions what else to look for?

 

[orypecos]

Have you done a gracefull shutdown on your system after hours? Do you have any errors?

Da-vi'do
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & pbx & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.

 

[cdamiano]

I have done a gracefull shutdown recently. Where can I check for errors?

 

[orypecos]

From the definity side, you can do "display errors", but in a Definity One you probably need to look on the NT side. I will have to look up in the books on how to do that.
But first, I would status the trunks and make sure that that they are all 'in service idle' or connected to a port. If you have any trunks that are 'disconnected' then you would want to troubleshoot those first. I suspect a problem with your provider otherwise in the case where the trunks aren't busy. Also do 'list measurements trunks today' and see if any of the trunks are ever busy.
You do have a Definity One, correct?