AutoAttendant not always 'playing'

[Steerpike58]

When doing some 'random, unstructured testing' of the VMro system on my 4.1 IPO 406 system, I made call after call to a number that was tied (via ICR) to an AA that starts with 'thanks for calling ...'. There were no other users on the system at the time, and it was late. I would hang up before the AA went any further, wait at least 10 seconds for good measure, then redial.

I noticed in each case, the VM resource count went from 0 to 1 (as did the 'data' count). But on more than one occasion, I heard 'nothing' .. silence. I would hang up and redial, and hear the 'thanks for calling...' the next time. I know outside callers are just going to assume they made a mistake and try again, but I was hitting redial each time. The system was definitely answering as the VM and data resource counts were changing. The VM server is well endowed and under-utilized so it's not a resource constraint on the server itself. Is this an issue that others have run into?

 

[Telecomboy]

There is a possibility it is related to a known issue. I would contact your Avaya business Partner to troubleshoot further. There is a patch available if your system is effected, but it is only available through your business partner and should only be used if you are truly experiencing the issue.

 

[kwing112000]

I think that when you need that patch it completely locks up untill you reboot or stop the services. All the ones that have needed the private build for me have always need something to be done to bring them back up.

Kevin Wing
ACA- Implement IP Office
Carousel Industries