I'm a die hard tech that can't stand to not be able to fix anything, but this is my first real stab at Aspect. I apologize if this issue has been covered before. I searched but couldn't find a good match.
I have interfaced an external USR Courier Modem with our phone system to do what is known as a Call Transfer-Disconnect using scripting in Procomm 4.8. This method allows a call to be transferred to my cell phone and leave all our internal lines free. The job of the script is to autoanswer the incomming call that is transferred to the pc's phone jack, transfer the call using a string, then keep running and wait for the next call.
My current script looks like this:
proc main
waitfor "RING"
transmit "ATD!WT330,,WT2145551212;HS3"
transmit "^M"
execute "transfer.wax"
endproc
If you start the script running and then transfer a call to the modem, the call transfers to my cell flawlessly. The problem right now is that if no call comes in, the script will frequently start the outdial process anyway after about 30 seconds.
Any help will be GREATLY appreciated.
Thanks
I have interfaced an external USR Courier Modem with our phone system to do what is known as a Call Transfer-Disconnect using scripting in Procomm 4.8. This method allows a call to be transferred to my cell phone and leave all our internal lines free. The job of the script is to autoanswer the incomming call that is transferred to the pc's phone jack, transfer the call using a string, then keep running and wait for the next call.
My current script looks like this:
proc main
waitfor "RING"
transmit "ATD!WT330,,WT2145551212;HS3"
transmit "^M"
execute "transfer.wax"
endproc
If you start the script running and then transfer a call to the modem, the call transfers to my cell flawlessly. The problem right now is that if no call comes in, the script will frequently start the outdial process anyway after about 30 seconds.
Any help will be GREATLY appreciated.
Thanks