Auto-Send Fax To Outlook ?

[ziedhanbli]

Hi For All , i want an incomming fax to be forwarded to a PC wish have an Outlook or other mailing software
What can i use , Voice Mail Pro etc........ ?

 

[mforrence]

We would use a MultiTech FaxFinder product - works especially well in a DID environment.
Mike

 

[disturbedone]

I think mforrence works for MultiTech, or a reseller of them.

There are numerous products out there including MultiTech. Others include GFI Fax, Zetafax, RightFax & Faxination - they're the 4 products that Avaya have tested the IP Office with (although it has nothing to do with the IP Office, it's all done by the fax software).

 

[ziedhanbli]

ok i understand , i have downloaded a zetaFax software demos versions , but what is other things i needs , i need Voice Mail Pro and on the same Pc i intall the zeta Fax but i need a FAX/Modem Cards too ?that is All

 

[disturbedone]

The IP Office has nothing to do with the fax software.

Create an incoming call route to send a new DDI to the fax server. The fax server could be connected to the IP Office with POTS ports or So8 ports.

The only thing VMPro has to do with it is if someone sends a fax to someone and it ends up at their voicemail greeting, then VMPro can detect it and transfer it to the fax server.

If a user answers their phone and it's a fax then it will screech in their ear. It does NOT detect faxes automatically and magically route them to the fax server. Do not think that you can have one DDI for phone and fax calls. It doesn't do this.

 

[mnsumark]

Yes, you need a license for each computer you put the software on and you will need a fax modem or a fax card for the PC.

The Multitech is an all in one solution that you can hook up off of the IPO.

If you are just looking at using a single PC to receive the fax the software solution may be best. If you want to route the faxes to multiple DIDs the FaxFinder is probably your best bet.

 

[disturbedone]

I'm not quite sure what mnsumark is saying, or maybe I just read it wrong. The way I read the post was that you need a modem in every PC. Maybe I read it wrong but this is definitely not the case. Only one modem in the server is required. You can have multiple modems in the server for multiple simultaneous send/receives.

A fax server (any listed above) is a single server with modem(s) whether they be POTS of So8. It collects all the faxes. Depending on how you licence it will allow you to send the faxes out differently.

ZetaFax & GFI, and probably the others too, allow you to have a licence for each user. If you choose that then you can have different numbers for each user. The fax will be emailled to the user as a TIFF/JPG/PDF etc as an attachment. Some software (ZetaFax does I know) has an Outlook client that installs a new form into Outlook that opens the fax but this is optional. Depending on your usage, you could just have a single licence and all faxes for the company come into the receptionists mailbox. Some software has web access so you can send a fax from a webpage - you can use a shared licence for this.

 

[ziedhanbli]

thanks For all ,

in the avaya documentations , they says the voice mail pro can detect Fax Tone and can Route the Fax Calls to one Mail Box , i think that is fine , but can i transfer the content of this Mail Box like a Fax Stored to an email Adress and i read the Fax's recieved ?

 

[ziedhanbli]

because may the solution of Fax Server is very expensive ;-)

 

[disturbedone]

VMPro can detect fax tone yes. But only once the call has reached a greeting. As I said, when a lot of people read the documentation and see "fax detection" they think that the system can detect fax tone before it reaches the phone and route faxes to a fax server and voice calls to the phone. This is not the case. If a call ends up at voicemail then it can then detect fax tone.

VMPro can detect fax tone and then like anything in VMPro, can do any action you want it to. You could transfer it to an xtn which has a standard fax machine connected. Or you could send it to a voicemail box and leave a message. I think then, as long as it's in Intuity mode, you can logon to the mailbox just like any other and select where to send the fax (any xtn). You can't email the fax image like this. It's just a voice recording of a fax screeching. To email the image, you need a fax server of some kind.

Fax servers, depending on country and depending on how many licences, can be from US$800-3000ish (that's very rough). Depending on how you want it set up, you could just route calls on different DDIs to different xtns with fax machines. It's depends on what you want to do.

 

[mattKnight]

Some software (ZetaFax does I know) has an Outlook client that installs a new form into Outlook that opens the fax but this is optional

To be precise (for zetafax), it is a MS exchange connector - so you need an exchange server. It does also support a SMTP gateway.

Actually, Zetafax is not hugely expensive (the special fax cards are not cheap, but that is a drawback of all fax servers)





Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[mnsumark]

Sorry Dist, I was kind of getting at the same point you were. If you are looking at routing the faxes multiple e-mails and need a multiport card I was saying it gets pretty pricey real quick.

That is why I suggested the Multitech fax server because it is pretty low in cost and you don't need the brooktrout card or licensing for software.

 

[disturbedone]

To be precise (for zetafax), it is a MS exchange connector - so you need an exchange server. It does also support a SMTP gateway.

True Matt. But what I was talking about is different to the connector. All fax servers have some sort of mail connector. The Exchange connector in Zetafax is just an SMTP connector. You can "install" it as per the manual, or create it manually yourself. Creating it yourself is just creating an SMTP connector on the Exchange server. The client is on the client only and adds a Organizational form to the Outlook client. It also adds buttons for "new fax" etc to the Outlook toolbar.

 

[Bkpagos]

Disturbdone,
So if i have a menu in a VMPRO module and i have an option F that transfers to a Fax Server extension,would it be ok? Or could i have an incoming call route with any data that could have the Fax server extension as destination?

 

[disturbedone]

It has to be the F option in a Menu Action and transfer to an xtn with a fax on it.

Faxes are not presented on an ISDN line as a data call. They appear as a 3.1kHz call, just as all calls from analogue lines do. You cannot separate faxes from standard calls from an analogue line in the incoming call route.