We set up rules to Auto respond to a certain type of emails we receive. These emails come from Paypal and most of the time it has the member's email address on the "Send from" area.
But, some of them has the following there "sendmail@paypal.com; on behalf of; xxxx@xxxxx.com ".
If we hit the Reply button, the member's email will be placed on the To: field and we are able to response directly to the member.
Outlook seems to be confused when it sees the "on behalf" situation. Most of the time, the Auto-reponse rule would not execute. Even if when it responses, it uses "sendmail@paypal.com" as the recipient's address instead of the member's. Of course, it wouldn't get to the member.
Is there any work around so we can auto response properly even when the mail is "sent on behalf". The member's email address is there.
Thanks.
But, some of them has the following there "sendmail@paypal.com; on behalf of; xxxx@xxxxx.com ".
If we hit the Reply button, the member's email will be placed on the To: field and we are able to response directly to the member.
Outlook seems to be confused when it sees the "on behalf" situation. Most of the time, the Auto-reponse rule would not execute. Even if when it responses, it uses "sendmail@paypal.com" as the recipient's address instead of the member's. Of course, it wouldn't get to the member.
Is there any work around so we can auto response properly even when the mail is "sent on behalf". The member's email address is there.
Thanks.