Auto night ringing not working

[monaghx]

Hi, we are having an issue with auto night ringing. I have set up the system to forward all calls to the auto attendant between 11 pm and 7 am as well as a manual button when we are away from the phone.

However, now the system is not activating the service automatically. I have checked the following to try and resolve the issue:
- system time and date is correct
- callpilot is operating
- service is programmed to answer all lines
- service is programmed to forward to callpilot

I am still able to activate the service manually without issue. I am just wondering if I might have missed a setting that might be causing this issue. Thanks in advance for your help!

 

[exsmogger]

When you set up the night service did you designate auto instead of manual? Also, under Common Settings did you designate the times that the night service will be active?

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[Sam173]

You need to go to auto vs manual

 

[monaghx]

The service is currently in auto. I have only programmed a button with Feature 871 to allow us to put the system into night service before the scheduled time.

The schedule times are also designated correctly.

 

[ironhorse17]

Had a problem also did not program the year in the system an all the days where off.