Auto Logout of agent

[manilkapoor]

Is there any way in Symposium or Meridian to force agent to logout after a specific IDLE or Notready time????

I have heard that it is possible in case of CTI.

Secondly there is one Nortel in my complete process which is unable to conf/Transfer any trunk to trunk patch call. Where as it is able to do so in case if :

1) It is extension to trunk patch.
2) It is extension to extension patch.

Pl help....

Best regards
mk

 

[jamie2]

In the Meridian ACD, you can use the RTQT prompt in LD 23 to either put the agent in Not Ready or MSB if they are presented a call and it rings at their station more than threshold set on the RTQT setting.

RTQT 6
RTQO MSB

 

[manilkapoor]

Thanks a ton for the input...

But my exact requirement is somwthing different...

I dont want call based logout but Long IDLE logout as well.

Best reg
mk

 

[lretrievers]

In Contact Center 6, with the CCAD (Multimedia desktop) this could become a feature; however it would require some middleware to be written to make it work.

 

[I2007]

Is this an symposium express...?

i2007

 

[johnpoole]

with symposium that can happen (script) not ld 23, logout is just there as a "walkoff" fail safe and not really a decent management tool.. even with reports agents always insist that the system logged them out and they never missed a call.. seems my 81 doesn't like one agent, his phone hates him and i'm begining to understand why..

john poole
bellsouth business
columbia,sc