Auto-Logoff of Agents?

[hayw00d]

Hello,

Is there a way to automatically logout all agents at a given time? We have several that forget to log out, and it severely impacts the accuracy of our BCMS reports.

Firing those that contribute to the problem is not an option (yet).

Thanks in advance!

Best regards,
Jason

 

[orypecos]

I have seen in CMS where u can change the skill that a agent is in during the day, but I have never looked to see if it has a method to log agents off. But I guess if there was a method, someone would have mentioned it by now. When I worked weekends I got in the habit of going around to all the desks and looking for any phone with a ACW or AUx light lite. There was always someone that hadn't logged off. Fortunatly the vectors were set up to ignore the agents being logged in.
From the Maintenance manual
"Reset System 2 (System Cold Start
Without Translations Loading)
All Port circuit packs are reset. All telephone sessions are dropped. Telephones
begin to reconnect to the switch within 30 seconds. In a large system,
reconnection of all telephones may take up to five minutes.In this restart, all software (Oryx/Pecos, drivers, maintenance, and so forth) is
reset. In addition, the TDM Bus and all port circuit packs are reset."
It doesn't mention any other interactions. It might make CMS go haywire. I know changing the time confuses CMS or CAS terrible.

 

[piklz78]

i do not know of a way to have them logged out automatically, but i can give you 2 suggestions.

the first is to setup a RONA vector in ASA. it won't log the people out, but at least it puts them at unavailable if there phone is unanswered on an ACD call... if you have the hours of operation set properly in that skill's regular vector, the RONA placing that person as unavailable would be similar to them being logged out. this is not the most efficient for large groups, but if you have a group of 10-20 and only 1 or 2 forget to logout, it may help you.

the second is to setup a feature access code in ASA. just type in "cha feat" and look for Remote Logout of Agent Access Code. you can set that up for whatever (ex. *333). then, change the COR on your phone so that you are unrestricted. using your phone, type *333+ext and you will hear a confirmation tone letting you know that person has been logged out. as long as permissions are there on your station, you can even do this with IP soft phone.

piklz

 

[Jolagues]

Piklz

Thank you for the information I have allready done all of these things I am mostly looking to log them off for reporting purposes. ANd well because my Boss wants it there really is no need for this other then it was requested.

The IP soft phone is an interesting Idea I have been thinking about latley. I was trying to find an autodialer that would work with a softphone and just progam in all exts. any ideas ??

José

Please let me know if this was helpful