auto intercom on 4.1 1

[phneguy]

has the way you "voice call" someone changed in the 4.1 software?

we have a customer who uses this feature a lot and hates the way you have to do the "auto intercom" with 4.1. is there any other way to do this.

right now the customer has to press the # button to start the page?

do i need to do anything else to make this easier?

 

[Westi]

I tried it and setup a shortcode

#2xx (my extensions are in default range 200-299)
Dial Paging
2N
Line group ID doesn't matter

there should be some distinction for paging vs. calling and the # is not that hard to press for the customers I would think. If they don't ever call the phones just leave the # sign out and you should be good to go.


Joe W.

FHandw.
ACA
ACS

 

[kholladay]

The feature "Dial Direct" now operates the same as the way Auto Intercome and Dial Intercom functioned in previous version. With 4.0 and above you have to hit "Done" with AutoI and IDial with Dial Direction you do not.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[qtelcom]

Thanks kholladay, I've been missing this simple feature since the auto intercom was "enhanced"...

 

[kholladay]

Is that what we are calling it? An "enhancement"? I can think of several other words that come to mind.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[phneguy]

hey guys,

i changed the programming to "Direct Dial" and it works fine until the Receptionist gets more than one call at the same time.

when this happens, she has to place ALL incoming calls on hold/park to be able the page/direct dial the extension to notify the person of a call then hopefully remember what caller was on what park button?????

in 3.2 she could answer one call, page the person, and then answer the other call. not so with 4.1?????

is there anything else i should check or change??

thanks guys!

 

[kholladay]

I always laugh when, with today's systems, the receptionist complains that she can't remember what call is parked/held where. Can you imagine how short a journey to a shotgun hole in the head it would be for these people if they were a switchboard operator in the old days?

To quote the Simpsons: "Scientists have discovered that even monkeys can memorize 10 numbers! Are you stupider than a monkey?"

At any rate you are correct. The phone must be idle and not alerting in order to use Dial Direct as a button. As a pain in the butt workaround you can create a SC of *83*xxxx Dial Direct N and program that to a button as Dial *83* and label it as Intercom. Then even when the phone is alerting you can select an available appearance button and then press the "Intercom" button then dial the extension.



Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me