Auto incoming call to trunk (countinues loop)

[Jhon88]

Hi all,

I have problem in IP Office 9.1.800.172 with case auto incoming call to trunk.
it happen countinuously loop. see video in this link to details [URL unfurl="true"]https://drive.google.com/open?id=1JbOP6_4icTuoffGlFNqYHJRfKwUN3H1E[/url].

When i try to place that line to analog phone, it's normal. but when that line place in IPO analog trunk port, the problem happen again.

Any suggestion to solve this problem much appreciate.

Thanks,
Jhon

 

[teletechman]

Is this a loop start line or ground start? The programming shows ground the video shows loop.
Mike

 

[Jhon88]

Hi teletecman,

Loop Start, it maybe change to Ground start before restart. so in config view Ground start.
any issue about different type about that ?

 

[teletechman]

If the trunk is loop start program it as such. If you program it as ground start it will show off-hook constantly.
Mike