Auto dialer For IP Office

[FreightTrain]

I have a large customer who has 9 locations and they want and special setup where if you are on there website and you click on an option to receive a call back, that option will then alert the IP Office 500 V2 to call that person while at the same time grabbing an agent to talk to that person. Does Avaya make anything like that or close to that?

"When all else fails call for backup

 

[amriddle01]

Nope

 

[janni78]

I could do it with IPOCC (which people seem to hate) and ACCS (which is a spaceship) =)
Don't know if it's doable with Outbound Contact Express, that application don't seem to be available in my region.

"Trying is the first step to failure..." - Homer

 

[amriddle01]

But from a website?

 

[FreightTrain]

So nothing close to this. Meaning that the person would select the option for a call back and then fill out an online form, then the form is sent to "something" that would enable the phone system to grab a agent to call that person.

"When all else fails call for backup

 

[tlpeter]

I would not like that.
What if everybody is busy?
What if a agent hangup and wants to go for lunch and the phone starts dialing.
A callback request should be delivered by email.


BAZINGA!

I'm not insane, my mother had me tested!

 

[FreightTrain]

I agree and that was going to be my response to them because I didn't think it was possible, just wanted to make sure in case they tried to research it them selves.

"When all else fails call for backup

 

[janni78]

You can do callback request from a webpage in IPOCC and ACCS, the question is just if it's a good fit for the customer.
If you don't have any inbound CC needs it might just make it more complicated.

E-mailing the request work fine for small customers that don't have agents ready to take calls all the time.

"Trying is the first step to failure..." - Homer

 

[quazimotto]

Freighttrain,

I know a guy in California who write software. He could make that happen.

Quaz

 

[MSLORIEANN]

This sounds like a job for Computer Instruments, Inc. They are a devconnect partner.

http://www.instruments.com

 

[Gunnaro]

Absolutely doable from VMPro - but a auto-agent-grabber is not the best way to do this.

Send the web form to a DB, let VMPro grab the details when an Agent push the programmed button for call backs.

I made something like this a few months back.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[FreightTrain]

OK, so the customer would only have 5 to 6 agents at a time but would like room for growth. Gunnaro could you elaborate what your talking about with VMRO please?

"When all else fails call for backup

 

[Gunnaro]

Elaborating would turn this thread into a small book, much easier to show you the setup

Autodial

This module does not give any status on pending call backs, but I think that should be easy to solve.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[FreightTrain]

OK, Great I will check it out, thank you.

"When all else fails call for backup