PhoneMan777
Programmer
thread940-1730872
We have an install coming up and the customer would like to utilize an auto callback feature if possible so that callers do not have to remain in queue if they opt not to. We have been told by ATAC IPOCC will do this. All of the post on here make IPOCC look like a really bad option.
It's troubling when there's a consensus that CCR looks attractive compared to IPOCC.
Question #1 Will IPOCC auto dial anyone who choses to retain their position in queue and receive a callback?
Question #2 Is IPOCC any better in late R9 or R9.1 or is it still a big pile of crap?
Thanks for any input.
We have an install coming up and the customer would like to utilize an auto callback feature if possible so that callers do not have to remain in queue if they opt not to. We have been told by ATAC IPOCC will do this. All of the post on here make IPOCC look like a really bad option.
It's troubling when there's a consensus that CCR looks attractive compared to IPOCC.
Question #1 Will IPOCC auto dial anyone who choses to retain their position in queue and receive a callback?
Question #2 Is IPOCC any better in late R9 or R9.1 or is it still a big pile of crap?
Thanks for any input.