Auto Attendent Issue on IP Office 10.1.3

[Gaspagano]

Files have been converted and into .c11 uploaded on Embedded file management under System>Dynamic>LVMail>AAG Auto attendant has been set up with the correct file names, However it doesn't play SD card has been shutdown and system restarted still not working

 

[SamIPOfficeSupport]

We've had the best success with embedded attendant audio files when we stick to this format for the attendant and audio file naming. If you don't follow these, the IP Office ends up changing file names for you, and we've noticed that it can cause playback issues.

Attendant Name = No more than 12 characters for the Name and 8 characters for the Recording Name. The shorter the better.

I'd say, try rebuilding the attendant per the above rules, and if it doesn't help, send me the audio file and I'll test on my end.

 

[Gaspagano]

Hi Sam please find attached the files and screen shots of my auto attendant

 

[intrigrant]

use monitor > filter embvm events in the Call filter and enable Filesys in Service then stop and start the SD card.
Then you can see if it loads the files, may take some time to finish loading all the files and the custom files are loaded last.

 

[Gaspagano]

Hi Intrigrant, Please give me a step by step using Monitor as per your above instruction