Auto Attendant

[VrRotatetx]

Everything working except for the dial by name, they can enter the name and then it says press 1 for name and then they press one and nothing, I put transfer and linked it to true but still nothing. What needs to be configured on the transfer action?

 

[amriddle01]

You need to put $KEY into the transfer destination

 

[VrRotatetx]

Worked, thank you!!

 

[amriddle01]

Cool eh

 

[VrRotatetx]

Yea, knew it had to be something simple. I have it setup to press 1 if you know your parties extension, what command would be placed after 1 for them to enter an extension and be transferred?

 

[amriddle01]

Depends on the extn range, say for example it wass 201 - 250

Option 1
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Menu Action (add 2?? as custom DTMF entry)
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Transfer Action (again to $KEY)

Done

 

[VrRotatetx]

Did it, awesome thank you.

 

[fh497a]

we are running callpilot version 5 .. is there a way for the customer to enter in the extension without having to go into the dial by number menu block on an auto attendant?

I call alot of companies " if you know your parties extension enter it at anytime" ..

 

[amriddle01]

You need the Nortel forum, this is specifically for the IP Office