Auto Attendant?

[Q6600]

I think this would fall under the category of auto attendant -

We basically want a greeting for incoming calls on our main number, and then have one of 2 live attendants pick up when they are free. As it stands now people calling in get like 20 rings when one operator is on break etc.

How can I find out if our system can do this?

We have a CS1000E R6.0.

Also - is there anything built in that can say something like "your estimated wait time is X"? I dont even know how that would be generated but Ive been asked to inquire.

Thanks for any feedback.

 

[DocVic]

Do you have Call Pilot? Do you have any RAN cards? Do you have ACD or some other ACD system? If yes to all, get your local Nortel vendor to set it all up and train you how to maintain it all. Other wise, If it's just Call Pilot and simple ACD, you can setup an Application using Application Builder and build a tree that users can call into.

DocVic
Dedicated to Nortel Products till the end.
Need help?

http://www.TSS-CO.com

 

[johnpoole]

est wait time is against acd sets, that recording is a 3rd party ivr app.. cp can provide auto att, ie menu service but it does not stack calls, you listen to menus and make choices.. call pilot can't stack calls, it transfers..

if you can use cp to front end calls ie, if you know the ext, dial it now, or for mkt press 1 etc, that may free up your att..

acd works with ran trunks to answer calls, play recordings and hold calls in que until an agent is free.. the limit is equal to the number of your inbound trunks.. a menu service is limited by the number of voice mail ports.. but if menus are short they can transfer calls through in seconds and free the vm port to handle the next call

john poole
bellsouth business
columbia,sc