Auto Attendant

[Hurt27]

Our auto attendant does not answer all of the time. Why is this and how do I fix it? I made a few changes a while back: I disabled the GD mailbox and programmed some call forwards on some phones. It was working fine, so I thought, now AA sometimes picks up and sometimes it just keeps ringing. We have a Nortel Modular ICS. Where can I start to troubleshoot this problem?

Thanks in advance

 

[Brutalis]

What version of voice mail? Regardless of make/model, it sounds to me like lack of channels on voicemail. If you have a Flash 2 then your voice mail can handle 2 users at once so if you have 2 people checking their messages and a call rings in the voicemail won't (can't) answer because the 2 channels are already in use. If this happens often then you should upgrade your voicemail to a unit with more channels.

 

[Hurt27]

I don't think it's a channel issue, but you never know. The system has been working great up until yesterday. I think it is a roll over problem. Where can I go to check the AA to see if I can view the roll over numbers or is that something that has to be done on the telephone company side?

Thanks

 

[BombOne]

look at lines in AA make sure all the trunks in your hunt group are set to answer with the greeting table you want.

 

[RikRodgers]

You've got a Call Pilot, so there are either 4 or 8 channels. If it's a 100, make sure a live extension is wired to each rj11 jack on the CP. If it's a 150, make sure 2 extensions are wired to each jack on the CP.

The calls that aren't being answered by AA- what's the caller hearing? Is it even ringing into the system?

 

[Hurt27]

Finally heard back from Verizon and seems that they had a bad connection on our main number in their central office.

Thanks everyone for your input!