Auto Attendant Xpressions account

[ccmjgb]

Greetings,

Need to set up an Auto Attendant account on Xpressions with a welcome greeting that inlcudes the following options:

Please dial X to find an extension by name
Please dial X for operator
Please dial X for admin
Please dial X for HR
Please dial X to leave a message
If you know your parties ext, please dial it at any time

Getting the DID to land on the Auto Attendant account is already in place. Just need insight on how to get the options to route to the correct destinations.

Thank you for your help!

ccmjgb
- Job 38:36

 

[ccmjgb]

sorry to bug on this one... can anyone provide assistance with this? need to set-up simple Auto Att on Xpressions server with dial by name option, a few other caller input options and then finally the ability to leave a message for recption to recover... Thank you!!

 

[luvarne]

I don't think you can set the Xpressions as an auto-attendant. You need to get another system for that. We're also using Xpressions for unified messaging (voice mail & fax) only. I'm pretty sure auto-attendant features are not available.

 

[donb01]

Just asking....

Would there not be a system greeting for when calls get to voicemail with no extension? Would that not be pointed at some mailbox? Could that mailbox (which must be known somehow so you can change the greeting) be able to be configured as a menu mailbox?? If so you might be able to pull it off.

I know my AVST system has an auto attendant mailbox that is a menu; You can go into the system config and designate which mailbox it goes to for the attendant. we just have that mailbox set so if you press # you can enter the mailbox number you want (presumably your own), and another key for the directory, and anything that starts with a number just transfers to the extension you dialed.

I can't imagine it would be a full-featured system without something like that, but I guess you never know.

 

[sbcsu]

The 'active voice' systems are/were great for that and very straight forward too.
It is possible to do a 'front end' with Xpressions, I just dont know how yet.

 

[hamncheese]

In Xpressions Version 6 and 7, the auto-attendant (vogue)is created in Application Builder. I believe in Version 3-5 it was call Application Generator. AppBuilder is where you setup the DTMF tranfers and dial by name/extension. Siemens has a SVU on the training site for AppBuilder.

 

[ccmjgb]

hamncheese,

Thank you much for the info... how can you access the training site in your comment: "Siemens has a SVU on the training site for AppBuilder"... ?

Thank you again!

ccmjgb
1 Tim 2:4

 

[hamncheese]

Here's the URL for the training site.

https://training.siemens-enterprise.com/

 

[ccmjgb]

Thank you hamncheese. The cost of these classes is a fresh reminder of the benefit to sites such as tek-tips. Is there any free of charge configuration classes/training that you know Siemens offers? Other vendors have online videos and training that review basics on some of their system's features - does the portal that you provided have similar material?

Thank you!