teletech77
Technical User
I have a customer that is networking a BCM 450 and a CS 1000M Rls.5 with Callpilot Rls. 5
I've been able to call the main number which comes in via the BCM 450 PRI to ring 4 times at the reception desk and then forward no answer after 4 rings to Callpilot Auto-Attendant successfully.
Is it possible to have the main number ring 4 times and FNA to the auto-attendant during the hours of 8:30am to 5:00pm Monday to Friday and then straight to Auto-Attendant from 5:00pm to 8:30am and weekends from 8:30am to 5:00pm.
Managed to do the night treatment with Programming the line assigment for the main number to Line Redirect to 7007 *Auto-Attedant SDN* however when dialing main number, it goes straight to Auto-attendant which is fine but would like the above accomplished if possible.
Scenario to be accomplished if possible
Day Scenario
Dial main number XXX-XXXX rings 4 times at bcm450 and FNA to Callpilot Rls. 5 Auto-Attendant
8:30am to 5:00pm
Night Scenario
Dial main number XXX-XXXX rings directly to Callpilot Auto-Attendant
5:00pm to 8:30am
Other scenario
Night Service added to Receptionist phone
Dial main number XXX-XXXX rings directly to Callpilot Auto-Attendant.
Any assistance or knowledge would be great and I've normalized everything as I'm dealing with production pbx's.
I've been able to call the main number which comes in via the BCM 450 PRI to ring 4 times at the reception desk and then forward no answer after 4 rings to Callpilot Auto-Attendant successfully.
Is it possible to have the main number ring 4 times and FNA to the auto-attendant during the hours of 8:30am to 5:00pm Monday to Friday and then straight to Auto-Attendant from 5:00pm to 8:30am and weekends from 8:30am to 5:00pm.
Managed to do the night treatment with Programming the line assigment for the main number to Line Redirect to 7007 *Auto-Attedant SDN* however when dialing main number, it goes straight to Auto-attendant which is fine but would like the above accomplished if possible.
Scenario to be accomplished if possible
Day Scenario
Dial main number XXX-XXXX rings 4 times at bcm450 and FNA to Callpilot Rls. 5 Auto-Attendant
8:30am to 5:00pm
Night Scenario
Dial main number XXX-XXXX rings directly to Callpilot Auto-Attendant
5:00pm to 8:30am
Other scenario
Night Service added to Receptionist phone
Dial main number XXX-XXXX rings directly to Callpilot Auto-Attendant.
Any assistance or knowledge would be great and I've normalized everything as I'm dealing with production pbx's.
