Auto Attendant to Modular Messaging

[JDTurk]

We have on-line teachers who have virtual extensions in order to use softphone to contact their students.
The range of these 4-digit virtual extensions are between 2000 and 2700.

We want the students to be able to leave voice messages for their teachers by . . .

*Dialing a vdn (5999)
*Hearing a greeting "Please enter your teacher's 4-digit extension"
*Inputting the teacher extension (xxxx)
*The extension gets validated that it is between 2000-2700
*The call goes to modular messaging, caller records message and it's sent to mailbox of extension xxxx

I roughed out the following vector, which works, but when the call goes to modular messaging, the caller is once again asked for the extension.

01 wait-time 2 secs hearing silence
02 collect 4 digits after announcement 1150 for none
03 goto step 4 if digits >= 2000
04 goto step 11 if digits <= 2699
05
06
07 collect 4 digits after announcement 1151 for none
08 goto step 9 if digits >= 2000
09 goto step 7 if digits > 2699
10
11 messaging skill 99 for extension active
12

Any guidance would be appreciated. Thank you.

S8730 Processors (Redundncy/Mirror Img)
Aura 5.2 (Communication Manager)
Modular Messaging 5.2

 

[montyzummer]

Your logic in the vector means its passing the vdn number through (extension active) , I don't see a way of completing this in this method , would it not be simpler to point the calls through the vdn then vector to the pilot number of the MM and have a local announcement from MM announce "enter teachers number or whatever" and get the MM to authenticate the extension and allow access,

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[JDTurk]

Hey Monty. First, thanks for letting me know that the extension active is the vdn number. That, in itself, has helped me tremendously. The logic you laid out does make sense. Once the call goes to MM, what determines why a specific announcement is played?

S8730 Processors (Redundncy/Mirror Img)
Aura 5.2 (Communication Manager)
Modular Messaging 5.2

 

[montyzummer]

I am not that familiar with MM but if you route the call to MM do you not get a message saying please enter extension number and password? , if you do and the student gives the correct details on the mailbox greeting of that user you could say "thankyou for calling MR Jones mailbox please leave your student message after the tone" or similar.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[mikeydidit]

I played with this a minute ago on my MM 5.2. The way it works is dialing the main hunt group number for MM gives you two options. This is from a "non-subscriber" extension number.

1. To Log on
2. To leave a message for someone press *

When you press star it rings the extension. When it goes to coverage it then gives you the option to leave a message for that person in their VM box.

I think montyzummer has you in the right direction here. Just thinking out loud here, but this could also get rid of the vdn, vector altogether. Have a 1 ring coverage path to the main hunt group for MM extension from 5999.. I think that would also work.

When is the last time you helped someone, just because you were able to?

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