auto attendant routing, any flexibility

[applepie]

We have an auto-attendant set up, where callers can time-out to the switchboard operator. The timeout extension is 5559, the operator hunt-group extension.

Operator hunt-group has night destination of 2180 which is a voicemail box. In the intuity auto-attendant routing table, the incoming called number 5559 has day service mailbox 7499 and night service mailbox 2180. Auto-attendant business schedule hours are 07:00 - 18:00.

They'd like to have some flexibility, if the operator were to put the console into night service any time before 18:00, that the calls would be forced into the night mailbox 2180. The operator put her console into night service at 17:30 last night and calls that timed out from the auto-attendant between 17:30 - 18:00 went to the day mailbox 7499.

Is there any way to set this up, so whenever the operator puts the console into night service, the calls would go to the night mailbox? Any help would be great. Thank you.

 

[Bobg1]

Do you have a night service destination set up on your trunk groups? This is where the night button routing comes from.

 

[applepie]

No night destination on either trunk group. The calls are coming in on the auto-attendant so they follow the day and night mailbox routing on the auto-attendant routing table.

 

[applepie]

Think I may have figured out how to do this. The day mailbox will change to 5559, and removing 5559 from the auto-attendant routing. The auto-attd schedule must be overriding the activation of hunt-night button.

 

[applepie]

That didn't work. Also I tried clearing the fields on auto-attendant business schedule 1. Cleared fields on auto-attendant routing table for called numbers 5559 and 5000 (main auto-attendant). The operator activated the hunt-nights button to test, and time-out call at 4:30 went to day mailbox again.

Checked in audix and auto-attendant routing business schedules 2,3,and 4 are set at defaults of 08:00 start and 17:00 end time. Have been racking my brain for a week and can't figure out what's driving these timeout calls into the day mailbox, despite all attempts to change. Any ideas? thanks much.