I'm setting up a Lucent partner plus phone system (Plus processor v4.0, Partner mail VS v5.0 2 port card) and am having trouble with the auto attendant.
I have 4 incoming lines and 9 extensions. None of these extensions have voice mail assigned to them. I have 24 voice mail boxes. When someone calls in I want them to be able to choose a voice mail box to leave a message at if noone in the office answers. The phones are for insurance agency reps to come in and use when they're not on appointments. The extension belongs to whomever (of the 24) is using the desk at the time.
My research indicates that there is a piece of hardware called an attendant. First question: do I need this? If not, how do I implement the auto attendant. I can access it (any one of the 4) but can find no way to activate it. I tryed to assign the night functionality to a button but that didn't seem to work. I also tryed programming a button to auto transfer to x777 but couldn't get that to work either. Second question: how do I activate the day or night attendant?
I have 4 incoming lines and 9 extensions. None of these extensions have voice mail assigned to them. I have 24 voice mail boxes. When someone calls in I want them to be able to choose a voice mail box to leave a message at if noone in the office answers. The phones are for insurance agency reps to come in and use when they're not on appointments. The extension belongs to whomever (of the 24) is using the desk at the time.
My research indicates that there is a piece of hardware called an attendant. First question: do I need this? If not, how do I implement the auto attendant. I can access it (any one of the 4) but can find no way to activate it. I tryed to assign the night functionality to a button but that didn't seem to work. I also tryed programming a button to auto transfer to x777 but couldn't get that to work either. Second question: how do I activate the day or night attendant?