Magix with Duvoice "PAL" voicemail system.
Without adding extra voicemail ports (currently have 8( 2 being used for announcements) need to overflow calls that are unanswered by busy auto-attendants -to the calling group (acd agents). What is the best way to do this.
Our calling group does not answer with company name, just "this is susan, how can I help you" so is there someway to identify incoming overflow to the group with different display that would alert them that the caller has not been greeted by the company "thank you for calling xyz company"?
My thoughts are overflow group 770 to phantom extension that covers to group, but I am not sure if this is the most effective way to do it, and exactly which way to program to assure this is handled differently by the calling group, than those calls hitting auto-attendant and choosing calling group queue options...
Wouldnt doing the 770 overflow mean that internal users checking voicemail would also overflow to the group?
Thanks for any great advice you can give me...
L-
Without adding extra voicemail ports (currently have 8( 2 being used for announcements) need to overflow calls that are unanswered by busy auto-attendants -to the calling group (acd agents). What is the best way to do this.
Our calling group does not answer with company name, just "this is susan, how can I help you" so is there someway to identify incoming overflow to the group with different display that would alert them that the caller has not been greeted by the company "thank you for calling xyz company"?
My thoughts are overflow group 770 to phantom extension that covers to group, but I am not sure if this is the most effective way to do it, and exactly which way to program to assure this is handled differently by the calling group, than those calls hitting auto-attendant and choosing calling group queue options...
Wouldnt doing the 770 overflow mean that internal users checking voicemail would also overflow to the group?
Thanks for any great advice you can give me...
L-