Hi all ,
I currently have an auto attendant setup on VMPRO.
The Tree goes from start point-----to Test Condition (work hours) on True it goes to MENU
From menu the callers have the option to dial 1-6 for six departments
On False option on the TEST condition (out of work hours) the call goes to a menu with a closed recording, then at timeout goes to a transfer which is a user setup with unconditional forward to voicemail so callers could leave a message.
The problem is the timeout call to that user rings a few times before being answered by Voicemail .
How do i get the false option on TEST condition(out of hours) to the menu with the closed recording to automatically ask the callers to please leave a message after the beep without ringing?
thanks much
I currently have an auto attendant setup on VMPRO.
The Tree goes from start point-----to Test Condition (work hours) on True it goes to MENU
From menu the callers have the option to dial 1-6 for six departments
On False option on the TEST condition (out of work hours) the call goes to a menu with a closed recording, then at timeout goes to a transfer which is a user setup with unconditional forward to voicemail so callers could leave a message.
The problem is the timeout call to that user rings a few times before being answered by Voicemail .
How do i get the false option on TEST condition(out of hours) to the menu with the closed recording to automatically ask the callers to please leave a message after the beep without ringing?
thanks much