Auto Attendant Menus vs Extension 1

[drewdown]

Right now we have 3 digit extensions, starting with a 2 or 3. I have not been able to get our Main Greeting Menu to work like I want it to.

IE: I want to be able to use a 2 or a 3, right now if a caller hits 3,4,5 it assumes you want to dial an extension. So I am using 1 for dial by name, 2 for support and 7 for sales.

I would like to use, 1, 2, 3, 4, 5 and still be able to dial an extension at any time. Is there anyway to do that without re-doing my extension config??

 

[ProviderReborn]

In your menu how are your DTMF tomes set.
1
2
3
4
5
6
7

Do you have one as Number??
eg 9??

ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.

 

[drewdown]

DTMF tomes? Not sure what you are referring to.

My main menu is
1
2
6
7
0
999
61

3??
4??
5??

 

[haironfire]

Have you set the "touch-tone time out" with the number of seconds to wait for a key press? Find it in the properties for menu under Touch Tones tab.
Belinda

 

[drewdown]

Yes, its set to 5 seconds. But I still cant get it to work right.

 

[ProviderReborn]

Ok, you hit 345, you have touch tones in the menu as 3??

Its doing what its told as spec.

In Dial extension direct situations, I would like to suggest a following example.

Welcome to ProvidersReborn Shop of love tools.
Please listen carefully to the following options.
-Please press 1, If you wish to dial by name.
-To dial the users extension direct please dial this now.
(If you have 200/300 range you would need a 2?? and 3?? in your VM Pro menu touch tones.)
-For Sales press 4
-For Returns press 5 or hold for operater.

Leave a 4/5 second time out.

In your touch tones you could then have
1
2??
3??
4
5

Am I following your scenario correctly.


ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.

 

[sizbut]

Use multiple menu actions. In the first have 2 and 3 lead to additional menu actions. In those collect the next two digits or timeout to whatever 2 and 3 should do otherwise.

1st Menu 2nd Menu 3rd Menu
======== ======== ========
2 => 2nd Menu ?? => Trans 2$key ?? => Trans 3$key
3 => 3rd Menu Timeout => whatever Timeout => someone

Will still always be less than ideal as anyone pressing 2 for support will have to wait until your attendant realises no more digits are coming which won't create a good impression of support. I would just have "To dial an extension press 5 followed by the extension number" in the first menu and route that to a separate module for extension dialing.

 

[drewdown]

What do I need to put on vmpro to make the dial by extension work right?

I have 2 going to a menu that has 3?? 4?? 5?? but when I hit 2 and try to enter an extension it drops the call.

Any help?

 

[ProviderReborn]

I would use my example as a test, or Sizbuts (nice example)

In your transfer tab off of 2?? or 3?? ensure specific is set to $Key

ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.

 

[drewdown]

Thankyou ProviderReborn! Star for you, everything is working like it should now.

 

[MrBob622]

Follow the above from sizbut it works.
have 3 goto a menu with ?? and a time out then the transfer is 3$KEY for ?? and the time out will have a transfer to the group you want
do the same with 4 and 5 also