Feb 1, 2008 #1 nedalsd MIS Dec 26, 2007 14 SA we have CCM 4.2,unit vm 4.0,and and windows 2003 exchange the auto attendant is not functioning any more. how can i start the troubleshooting. thanks nedal
we have CCM 4.2,unit vm 4.0,and and windows 2003 exchange the auto attendant is not functioning any more. how can i start the troubleshooting. thanks nedal
Feb 2, 2008 #2 globalchicken MIS Nov 24, 2006 166 US First thing, unity 4.x does not support 2K3 Exchange. Second thing is are you talking about a call handler? Going on this assumtption then have you verified the call is coming in the gateway correctly? thirdly, if the call is hitting the gateway, do you have a CTI RP set up to forward all to VM and then a handler in unity wit ht the same extension? Little more detail please..... Upvote 0 Downvote
First thing, unity 4.x does not support 2K3 Exchange. Second thing is are you talking about a call handler? Going on this assumtption then have you verified the call is coming in the gateway correctly? thirdly, if the call is hitting the gateway, do you have a CTI RP set up to forward all to VM and then a handler in unity wit ht the same extension? Little more detail please.....
Feb 2, 2008 #3 whykap Vendor Aug 10, 2006 2,305 US Unity 4.0(3)and above support Exchange 2003. Nedal, Is nothing working or just your AA? Can you leave/retrieve messages? Upvote 0 Downvote
Unity 4.0(3)and above support Exchange 2003. Nedal, Is nothing working or just your AA? Can you leave/retrieve messages?
Feb 3, 2008 #4 globalchicken MIS Nov 24, 2006 166 US You are right...I was thinking Exchange 2K7. Upvote 0 Downvote