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Auto attendant is not working in cisco unity 4.0

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nedalsd

MIS
Dec 26, 2007
14
SA
we have CCM 4.2,unit vm 4.0,and and windows 2003 exchange
the auto attendant is not functioning any more.
how can i start the troubleshooting.

thanks
nedal
 
First thing, unity 4.x does not support 2K3 Exchange.

Second thing is are you talking about a call handler? Going on this assumtption then have you verified the call is coming in the gateway correctly?

thirdly, if the call is hitting the gateway, do you have a CTI RP set up to forward all to VM and then a handler in unity wit ht the same extension?

Little more detail please.....
 
Unity 4.0(3)and above support Exchange 2003.

Nedal,
Is nothing working or just your AA?
Can you leave/retrieve messages?


 
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