Auto Attendant dialling emergency services... 1

[GaryMac85]

Hi folks.

I have a customer who has an IP Office v2 (6.0.18) with embedded voicemail.

calls come in on ISDN2 and ring an auto attendant with 4 options.. maximum inactivity timeout is 8 seconds and if no option is selected the call transfers to emergency services?!?!?

on SSA the call looks like it is transferring to 9999.

there is no 9 . dial or any 9 dial shortcode and no forwarding on any group or user.

has anyone heard of an issue like this before?

Thanks

 

[intrigrant]

If a call goes from ICR to a AA and there is no activity in the AA the calls routes back to the ICR Fallback extension.
What is in there?

 

[GaryMac85]

Intrigrant,

Thanks for your help. the fallback group was pointing to a group called "sales9P9warrenty9P9"

don't ask me why it was programmed like that!!!

changed it to 250 sales9P9 and it works perfectly.

Thanks again!!