Auto attendant delay options 1

[Draeus]

Hi all,

I'm sure this has been asked before, but I'm not exactly sure which query to search to find it... Oh, first off, IP Office r2 v500, VM Pro. I need an option in the auto attendant to give the commands "leave a voicemail or continue to hold" basically.

So, we have an option to dial the front desk. If it isn't answered, right now it goes back to the beginning of the auto attendant instead of going to the front desk email. I don't know why. It's set up like all the others. I will have to figure that out later. Possibly a full voicemail license. Not sure. Anyway, they would like an option that if you dial the front desk from the auto attendant, it rings for awhile and then gives the option to keep ringing or to go to the voicemail. Pretty standard. Most big businesses use it. I'm sure it's just a reroute back to the same option, but I'm not sure which option does a ring with time delay with extra options.

Any help would be appreciated.

Thanks!

 

[TouchToneTommy]

Read the help file on Queuing with Announcements. It can be implemented on a group or a User. You control how long the call rings before the first announcement comes on, and what happens next. You can play just a recording the first time around, and have a menu to continue to hold or press a digit to leave a voicemail on the 2nd and subsequent announcements.

 

[Draeus]

Thank you, I'll look into that. I knew it had to be something standard. I'll let you know how it goes and might ask a couple more questions if necessary. Thanks again!