spanderson
Technical User
Hello,
I have inherited a nortel meridian system, and someone is asking me to help them change a prompt on what looks like an auto attendant. I've looked on the system and found the number the attendant is tied to under Service Directory Numbers under the system option in the Callpilot program on the phone server. I was given instructions that do not work unfortunately on how to gain access to this auto attendant. I can't change the password to that specific application, but when I dial our Voice Item Maintenance number and punch in the application ID(which I assume is the 4 digit extension that the auto attendant is tied to?), it asks me for a password which I don't know.
Any help on where to go from here is appreciated, and I can get any needed information asap.
Thanks!
I have inherited a nortel meridian system, and someone is asking me to help them change a prompt on what looks like an auto attendant. I've looked on the system and found the number the attendant is tied to under Service Directory Numbers under the system option in the Callpilot program on the phone server. I was given instructions that do not work unfortunately on how to gain access to this auto attendant. I can't change the password to that specific application, but when I dial our Voice Item Maintenance number and punch in the application ID(which I assume is the 4 digit extension that the auto attendant is tied to?), it asks me for a password which I don't know.
Any help on where to go from here is appreciated, and I can get any needed information asap.
Thanks!