Auto Attendant across multiple configs.

[120823]

Can the auto attendant work across different configs on the same network? I can only get it to pick up immediately or not at all. You cannot define an extension on a different config in a huntgroup? Does this require a new voicemail pro license?

 

[ProviderReborn]

I assume you mean mutiple systems?
Before I go into speil mode can you confirm.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[120823]

Yes, three different stores - 3 406's. Two receptionists and different locations, everything works but the auto attendant.

 

[ProviderReborn]

On the remote site you need to ensure that the VM is set to Cenralised VM.
If you then create a shortcode on the site you wish to route to AA.
So.

SC *71
Tel *71
Feature Dial
LG (IP Line which routes to main site)
YOU CAN THEN POINT YOUR DDI/ICR to *71

Then on the main site.
SC *71
Tel "#Short Codes.WHATEVERYOUWANT" (This will be your VM ShortCode Name in VM Pro client)
Feature VMCollect
LG 0


ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[120823]

Thank you I will try this after close. So by these short codes, the huntgroup with the problems would be configured on the main site or the remote site? The PRI's are at the main location so I define all of the DID routes via the main config file. Will that still work, thanks

 

[ProviderReborn]

I am getting a little confused as to what you are trying to do.
To be clear I have explained how to route a call into your VM system for AA from the remote site.

If you are tyring to get a phone on the remote site to ring as part of the local hunt group this is seperate all together.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)