Auto attend IN MXONE.

[teenu3]

Hi all,

how to configure four extensions for auto attend in mx one. like cat and grp.
i would like the caller to transfer to auto attend when operator is busy and when in night mode.
pls explain with command pattern.

thanks

regards

 

[doktor]

To dó This you need OneBox, the efternal voice mail application.

///doktor

 

[teenu3]

hi doktor

yes we have'

regards

 

[Monrovia]

Hi
Since there is no much info provided, the best & easiest way to answer this query will be

GHGRI:
CAT can be 01 or 15 (since it is extn to extn transfer)
GHGMI:
RODNI:

Or else,

pls post

GHDAP:GRP=ALL; give a clue abt voicemail grp if any
RODNP:ROU=XX;
etc


BR
Monro

 

[teenu3]

Hi Monro,

<NADAP;NUMBER ANALYSIS DATA
TYPE OF SERIES NUMBER SERIES
EXTENSION NUMBER SERIES 1184
1209
1261
1288
3700 - 3990
3992 - 3993
3995 - 3999
4100 - 4102
EXTERNAL DESTINATION CODE 0
100
1202
123
150
160
2100 - 2199
3991
3994
70 - 79
OPERATOR INDIV. NUMBER SERIES 1198 - 1199
OPERATOR COMMON NUMBER SERIES 9
OPERATOR COM. DID. NUM. SERIES 1190
ABBREVIATED COMMON NUMBER SERIES 5000 - 5999
TYPE OF SERVICE CODE SERVICE CODE
ANSWER CB GPU NS 8
EXTERNAL NUMBER LENGTH DATA
EXTERNAL NUMBER NUMBER LENGTH
78 5 - 10
PROCEED TO SEND SIGNAL DATA
EXTERNAL NUMBER POS. TYPE
CALL DISCRIMINATION DATA
EXTERNAL/INTERNAL NUMBER CAT
000 5
01 5 4 3
02 5 4 3
03 5 4 3
04 5 4 3
05 5 4 3
06 5 4 3
07 5 4
08 5 4 3
09 5 4 3 2
1 5 4 3 2 1
2 5 4 3 2 1
3 5 4 3 2 1
4 5 4 3 2 1
5 5 4 3 2 1
6 5 4 3 2 1
7 5
8 5 4 3 2 1
9 5 4 3 2 1
END

<GHDAP:GRP=ALL;GROUP HUNTING DATA
GRP LIM SERV TRAF SEL QUE CUST RLTC DIR
3911 2 10010 15 000001 10 0 3805
3806
3807
3808

END

<RODNP:ROU=ALL;ROUTE DAY AND NIGHT NUMBER DATA
ROU TRU DAY NIG
2 1275 1275
8 9

END

<EXCCPIR=3840&&3843;NOT ACCEPTED
PARAMETER
MISSING
<EXCAPIR=3840&&3843;EXTENSION CATEGORY FIELDS
DIR TRAF SERV CDIV ROC TRM ADC BSEC
3840 00010115 0202120700 000130000 000001 0 000000000 0
3841 00010115 0202120700 000130000 000001 0 000000000 0
3842 00010115 0202120700 000130000 000001 0 000000000 0
3843 00010115 0202120700 000130000 000001 0 000000000 0

END

hi here rou 8 is isdn did from pstn. it is ringing i two operators console is dbc 4224.
the last four ext are newly given to auto attend. what i want is when the operator is off duty or night service
the call should go to auto attend.
how to program this OP Cammands. and key in dbc 4224.

regards

 

[Monrovia]

Ok.

create a group
GHGRI:GRP=XXXX,LIM=X,SERV=10000,TRAF=15,SEL=110000,QUE=5;
GHGMI:GRP=XXXX,DIR=3840&&3843;
RODNI:ROU=8,NIG=XXXX,DAY=9;
this is for the night time and off duty


PELPIIR=9,ANSPOS=9,CHO=1,BSYCHO=2,TIME=20;
PELPIIR=9,ANSPOS=XXXX,CHO=2,TIME=20;
this is for busy operators

XXXX = group no, where ever applies.

BR
Monro

 

[teenu3]

Thanks Monro