Auto Answer To A Headset

[AustinAnnie]

Good Day,

I was wondering if someone could tell me if you can have auto answer directly to a headset.
The goal is have the call go right to the headset without the agent having to press anything.
I am using a M3903 as my guinea pig and below is it's config.

Thank you,
Annie

DES 3903T
TN 004 0 09 01
TYPE 3903
CDEN 8D
CTYP XDLC
CUST 0
FDN 5999
TGAR 2
LDN NO
NCOS 2
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 12
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAA IMD XHD IRA NID OLD VCE DRG1
POA DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D
CPND_LANG ENG
RCO 0
HUNT 5999
LHK 1
LPK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 5755 0 MARP
CPND
NAME Annie's Test Phone
XPLN 18
DISPLAY_FMT FIRST,LAST
01 SCR 315755 0 MARP
CPND
NAME Annie's Test Phone
XPLN 18
DISPLAY_FMT FIRST,LAST
02 ADL 16
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 5999
17 TRN
18 AO6
19 CFW 8
20 RGA
21 PRK
22
23
24
25
26
27
28
29
30
31
DATE 6 AUG 2012


NACT

 

[tgoldsmith]

You can do this if they are true ACD agents in LD 23
FORC YES

 

[AustinAnnie]

Works perfectly!
Thank you very much for your help!
Annie