Auto Answer problem in Avaya soft phone

[sam19826]

we work in CM 4.2 we have series 4600 and 9600 and 1600 series I try to aply auto answer option i do the next
1-enable auto answer on station ALL
2-enable auto answer on agent to station
3-I active the headset button on the hard-phone and the hard phone is active and work fine with auto answer but my problem in soft-phone we have ip soft-phone resale 5.14 and 6 I cant add button headset on the CM it give me head set button not allowed in this station or module (i try all series h have )
I active the head set on page 4 i active the use headset mode on the ip phone

I need help very much and ASAP

 

[DAVIDPAYNE]

You need to use IP Agent for ACD call.

 

[sam19826]

IF I do that I cant log in by the agent its automatic log out

 

[tommyboy23]

Before you logon to the softphone.


1.Select Tools and go to the Program Options
2. Check the Headset mode.
3. Login to the phone.
4. Pull up the picture of the phone.
5. Pull the handle of the phone and select the release button.

You will need to add a release button to the phone.

Hope this has helped