I Just configured my call-center agents to auto-answer ALL and I am getting a few complaints.
There have been a few occasions where eternal ACD calls are apparently dropped and and internal calls suddenly connected without even a tone.
Also on a few occasions agents say no zip tone is heard... callers are suddenly there saying Hello?
fyi - terminals are 2420 fw5 with auto-answer configured to: none.
- s8720 CM 3.1.4
Any thoughts would be appreciated, thanks
There have been a few occasions where eternal ACD calls are apparently dropped and and internal calls suddenly connected without even a tone.
Also on a few occasions agents say no zip tone is heard... callers are suddenly there saying Hello?
fyi - terminals are 2420 fw5 with auto-answer configured to: none.
- s8720 CM 3.1.4
Any thoughts would be appreciated, thanks