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auto answer: icom

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AVAYAPro

AVAYAPro

Vendor
Sep 2, 2008
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I have a site which requires intercom functionality. They also require that other users not be able to barge in when there is a call in progress on a mutually bridged appearance.

Data restriction seems to coincide with both of these functions and create a one or the other situation.

Is there any way that I can retain the intercom functionality while keeping users from bridging onto calls already in progress?

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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Yes, I created that thread and it went unanswered. If I toggle data restriction to 'y', auto answer does not work.

ACS - IP Office Implement
ACA - IP Telephony Implement
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MCP - Microsoft Certified Professional

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station setting for Auto Answer: acd, all, icom, none
Auto Answer: icom <-- have you tested "all" and "icom"?

These settings are also on EAS agent form.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
 
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when data restriction is toggled to 'y', none of the auto answer functionality works.

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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The reason for that is zip-tone and whisper in your headset
You would not want that on a data call.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
 
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There are no agents and no headsets.

Am I in a 'one or the other' situation here?

Thank you for your quick replies, by the way.

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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Why are you needing auto answer if you don't use headsets?

Have you tested "int-aut-an" button on the phone?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
 
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I am using intercom groups. Each user has a dial-icom button which they follow with a 2 digit dial code. If auto answer is toggled to 'none', the phone rings instead of going straight to speaker.

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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Have you tested "int-aut-an" button on a phone?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
 
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i have not. does it work in the same fashion?

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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Stands for internal auto answer.
When the button is pushed and the light is on, station to station calls auto answer on the speakerphone.
not sure what dial-icom or auto-icom will do and what affect data privacy have.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
 
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The site in question is a remote location hanging off an 8720 at the main location. They probably won't appreciate it if someone from the main location calls and goes directly to their speaker.

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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You could still test the data restriction and exclusion interactions

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting
 
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