Authorization codes for .com domain

[monkeytable]

First of all, I apologise if I have place this in the wrong thread.

I work for a website company and a client of ours wants a domain name transferring to us from another web company.

We cannot process the domain name ourselves until we receive an authorization code.

The other web company has said we need to contact godaddy.com (the registrar) to release the domain. My question is, do we get the authorization code from godaddy ourselves or do we need the other web company to pass it onto us? I assume the other web company would have an account with them? My company does not have an account with godaddy.com but wish to transfer the domain to our own registrar. I am a little confused as this other web company are reluctant to give us an authorization code because they say that would mean we would have control of every website they have. (surely this is a load of rubbish!) Common sense would dictate that we cannot get the authorization code from godaddy ourselves for data protection reasons, and defeats the whole purpose of this added security! Any help with this matter would be very gratefully received. Thank you.

 

[richcleverley]

Who owns the actual domain name? Is it the client or the other web design company? If it is the client, then get them to do a transfer request through the new host. Godaddy should contact the relevant people involved to check the transfer has been requested properly and sort it out.

Richard

 

[ecobb]

..this other web company are reluctant to give us an authorization code because they say that would mean we would have control of every website they have. (surely this is a load of rubbish!)

Actually, this is the God's Honest Truth. You see, you sign up for an account with GoDaddy (or any other domain registrar, for that matter), and then register as many domain names as you want under that one account. So, to give you access to that account would also give you access to every domain they've registered under that account.

richcleverley is right, if your client is listed as the owner, then they can do a transfer request without ever having to involve the other web company.

Hope This Helps!

ECAR
ECAR Technologies

http://www.ecartech.com

"My work is a game, a very serious game." - M.C. Escher

 

[monkeytable]

Thanks for the advice guys, I decided to contact godaddy as its the other web company which it the registrant. here's what they said:

"Thank you for contacting Online Support. To obtain the authorization code for your domain, *other web company* must follow these directions:

First, log into your customer account:

. Select 'Manage Domains' from the 'Domain Names' menu at the top of the page.
. Click on the domain you need to retrieve the auth code for to select it.
. Under the 'Domain Details' section you will see 'Auth Info Code: (sent by email) Send Email'.
. Click on the 'Send Email' link.

Once you click on this, the auth code will be emailed to your administrative contact email address. You will need to make sure that you do this for all the domains that you plan on transferring away from us.

On your side, if you have a customer account with us, you can be apply for a transfer online, or you can contact the support center to apply for a transfer over the telephone. Before completing the online transfer application check that your domain name has not expired."

Obviously I don't have a godaddy account, and don't want to access the other website companies account, so it's up to the other website company to sort themselves out. Our client will be pleased, We've been going round in circles for ages over this!

 

[janet24]

Make sure you want the domain transferred and not just the pointer. One time I just wanted to change hosting companies and I ended up transferring the company who owns the domain name which isn't what I wanted to do.

 

[Wullie]

Actually, this is the God's Honest Truth. You see, you sign up for an account with GoDaddy (or any other domain registrar, for that matter), and then register as many domain names as you want under that one account. So, to give you access to that account would also give you access to every domain they've registered under that account.

An auth code (aka EPP Code) does not give any access to the actual account, it only allows the person to initiate a transfer of that specific domain name so what the company have told the OP is total nonsense.

richcleverley is right, if your client is listed as the owner, then they can do a transfer request without ever having to involve the other web company.

A COM domain name cannot be transferred without the EPP code, so the current person managing the domain must be involved. If they were not involved, the OP would need to go above their heads to Godaddy and prove who they are and that they are authorised to alter the domain, which is a lot more hassle than getting the original company to allow the transfer.

Hope this helps

Wullie

YetiHost - Quality Coldfusion 7/Windows Hosting

The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails. - John Maxwell

 

[ecobb]

An auth code (aka EPP Code) does not give any access to the actual account...

Ah, I didn't catch that. When I ready "auth code", I was thinking Authentication/Administration (ie. login for account access). Good call, Wuillie!

If they were not involved, the OP would need to go above their heads to Godaddy and prove who they are and that they are authorised to alter the domain...

In the past I've been forced to deal with, shall we say "extremely uncooperative" individuals when it comes to domain transfers. I've found that if they put up a fight, it's better to go ahead and get the forms from the registrar, fill 'em out and fax 'em in and be done with it. In the long run, you'll save more time, hassle, and frustration than trying to force someone to release a domain when they refuse to.

Unfortunately, I've had to battle some very, very, very unethical companies on this issue, so this is just my personal opinion when it comes to dealing with this particular situation.

Hope This Helps!

ECAR
ECAR Technologies

http://www.ecartech.com

"My work is a game, a very serious game." - M.C. Escher

 

[monkeytable]

QUOTE-"In the past I've been forced to deal with, shall we say "extremely uncooperative" individuals when it comes to domain transfers."


Tell me about it!


Thanks again guys!