avayastrongman79
Technical User
Good morning...
We have a customer with CM6 and Aura Messaging 6, with direct SIP integration, that wants to utilize outcalling for a critical oncall scenario. Customer uses standard PRI for outbound/inbound trunks in CM. Currently in our testing, the outcalling or Reach Me feature works....but it doesn't pass caller ID to the end device.
We've adjusted several different settings in the CM, and no dice thus far. When a mailbox receives a message and then initiates the outcall, how do we get the Aura Messaging system to pass caller id to the CM and then the CM can pass it to the cellphone or end device?
All stations on the system pass caller ID with no problem, when calling internal/external.
Thanks for your help,
R Walsh
We have a customer with CM6 and Aura Messaging 6, with direct SIP integration, that wants to utilize outcalling for a critical oncall scenario. Customer uses standard PRI for outbound/inbound trunks in CM. Currently in our testing, the outcalling or Reach Me feature works....but it doesn't pass caller ID to the end device.
We've adjusted several different settings in the CM, and no dice thus far. When a mailbox receives a message and then initiates the outcall, how do we get the Aura Messaging system to pass caller id to the CM and then the CM can pass it to the cellphone or end device?
All stations on the system pass caller ID with no problem, when calling internal/external.
Thanks for your help,
R Walsh