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AUDIX IA770 cannot foward voicemail

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evoguy

IS-IT--Management
Mar 31, 2007
52
BB
Hi,

I have a problem with my audix IA770. When i try to foward a voicemail message i get extension not valid. how do i solve this issue?

thanks
 
IA cannot forward voice mails without being directed to an extension having a coresponding voice mailbox built for it.
"Extension 0000 extension not valid" message indicates the extension (1234) does not have a corresponding Audix mailbox (1234) built/assigned. Assign a mailboxes to said extensions and it should acccept the forwarded voicemails.
 
how do i assign a mailbox to the extension in IA?
 
all the extensions have mailboxes in audix
 
If (in IA) you have performed "add subscriber 1234" and built the mailbox for corresponding PBX extension 1234 it should work.
Perhaps test the new mailbox by logging into it and seeing if it prompts you to perform a new IA user setup for creating the new Audix password & recording your name??
 
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