Audix Covering Extension?

[TBarrnes]

I have a user who covers to voicemail and then says "Push 0 if you'd like to be transferred to my assistant". Pushing 0 transfers you to the assistant, but it just rings and rings and rings even if the assistant's "send-calls" button is pressed. How can I get it to go into the assistants voicemail if she doesn't answer?
Thanks TJ

 

[johnnydialtone]

Add a VDN / Vector that routes the call to the assistant with coverage Y. Make that VDN the covering ext.

 

[jordy5535]

In your system paramters features in Audix make sure transfer type is set to "enhanced_cover_ 0" and then "zero-out" calls will follow the coverage of the covering extension.

 

[TBarrnes]

How do you get to the system parameters in Audix? I have navigated the menus and can't find where I need to be. I have R12

 

[orypecos]

R12??? I have never heard of a audix R12!
Go to the command line in the audix, and do 'change system para"


Da-vi'do Juan-is'imo
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & pbx & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.

 

[TBarrnes]

Your instructions helped. I typed change system-parameters features and changed transfer type to enhanced_cover_ 0
Thanks Travis