Audix Busy Out Problem

[ziggysmalls]

I am having an interesting intermittant problem happening with my Audix.

Running a Definity ECS G3 V 11 running a non-integrated Audix of 3.2.42.

The problem is that ever so often (been happening around once per week), we are getting busied out of Audix. Happens for about 10 minutes and then everything is fine. At first I blamed it on our network but now I think its something inside the Definity.

When the problem is happening, I can call into the individual analog Audix extensions. However when I call the hunt group extension number, I get the busy signal.

We currently have a 12 port Audix system and I have verified that all 12 ports are not in use.

Example. We have a hunt group for Audix which is Hunt Group 878. In that hunt group there are 12 extensions of 101,102,103,,,,112. If I call 878, I will get a busy tone however when calling one of the 101 - 112 extensions, I will get a "your call is being answered by Audix."

I have found out that at least yesterday at the time of the last error, the Definity displayed an error on one of our CLAN cards. Errors 2314, 1538, 3329 were being displayed and the system ran a test on the CLAN card at that time. I actually watched it do it. After the successful reset of the card, the problem went away. Unfortunately I do not have the other times of the other errors however I cannot see the same type of CLAN error.

Our Definity and Audix are plugged directly into our core with new Cisco switches. Talking to my network administrator, there were no network issues which could have caused any congestion.

I have looked at the CLAN boards that are installed (all are DP with Firmware 9) and two are set to 10mb half duplex but one is set to auto at 100mb, full duplex. Wondering if changing the other two CLAN cards to 100mb may help.

Unfortunately I have only had the system installed since October and while I have attended a few classes, Audix is not one of them. However seeing the errors coinciding with the problem lends me to believe it has something to do with the CLAN card or the network connection.

During the last error I tried to connect to ASA via the network and had a very laggy experience. It actually timed out. Not sure if this had anything to do with the problem or if it was because of the CLAN reseting itself.

Has anybody out there seen something like this before or can offer any assistance of what maybe causing this?

We have one spare CLAN board and another one is being used to connect to a remote CMS server. When this problem is happening I have not seen a degradation of service.

Any help would be appreciated!!!

 

[orypecos]

10mb half duplex" is what I have told is what the Intuity needs to be set up for on both the Intuity and PBX. Did u set the Intuity and PBX on the same segment and other advisements by Avaya on the setup of the system?
Do u have the clan card updates installed?

 

[ziggysmalls]

I believe they are in the same network region if that is what you are talking about.

I have not done any additional updates to the CLAN cards after our install. I believe that firmware is on 10 as of May 14th however we are still on 9.

I have not changed anything from the original install but I think I will make the change to 100mb.

Do you have any idea how the system could be running normal however I cannot dial a trunk group extension number?

That is what is puzzling me. I would think that if the system is bogged down by running tests, I would find more problems than just the link between Audix and the Definity.

Thanks so far for the help.

 

[orypecos]

A "trunk group extension number"???? Do u mean the hunt group extension for the audix? It is normal to not be able to call the hunt group extension when the link is down. Is it the c-lan for the audix that is set for 100 full? If so, I would change it to 10half. Also check to see if the audix is set to 10 half too. Auto detect causes the system to hunt for a connection while the network or pbx hunts too and they have trouble setting up a connection.

 

[ziggysmalls]

I apologize. My screw up. Its a hunt group extension of 878.

In normal operation I can call its number (878) and it will ring one of the 12 analog AUDIX extensions.

However when this problem happens, I will get a busy when dialing it. However dialing one of the 12 analog extensions, I will ge a normal AUDIX greeting.

It looks that the network board inside Audix is set to auto negotiate. Its an Intel Pro 100b so I imagine its capable of 100mb.

The CLAN board within the Definty is set to 10mb/half.

So I guess what you are saying is that I should set everything to 10 half with no auto detects. Is this right?

 

[orypecos]

Yes

 

[mrjedi]

We just installed one yesterday. Had problems until we set it to 10/f to the Audix and the cisco switch. 100m just did not bring the system up. WHen hunt group is busy, it means the switch link integration is down,hence the CLAN connection to the Audix.

 

[ziggysmalls]

Tomorrow morning I am going to try to force it to 10/F.

Hopefully it will work.

Thanks for the input everybody!!!!

 

[orypecos]

An engineer told me that the Intuity had to be gracefully rebooted for the 10 half to take effect

 

[ph0neguy]

did you try running the list measurements clan ethernet "board location" this will show you crc and collisions if any that are occuring related to your particulart board. Also do a list data command and get the extension numbers of all of your ethernet data modules.
There will be a link number associated with each one status that link and go to the third or fourth page and it will also show you some useful stats. Just curious, if you run the command "test pkt po 1" do tests 572 and 573 pass?

 

[ziggysmalls]

Sorry for the late response but I was on vacation.

I have not reset the system to be 10/F yet. Going to have to do that off hours.

In response to phOneguy

Tests 572 and 573 both pass.

I probably will reset the boards to be 10/F and see what happens.

Thanks for all the info