Audix 5

[AvayaDude]

Can anyone tell me what the following statement means in my Audix adm log "Subscriber traffic file swap failed". I get this entry every minute in the adm log.

 

[mdeeves]

can you post the exact output (codes and stuff)?

 

[AvayaDude]

Here is all I see in the adm log every minute:

Date Time App Event ID Cnt Message

02/18/04 12:11 VM ADM_traf 2 Subscriber traffic file swap failed


Hope this helps.

 

[OldPhoneGuy]

From the Intuity Audix Maintenance docs:

VM ADM_traf

There are two messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:
The subscriber traffic file is corrupt.

Repair Procedure:
This event requires remote maintenance center intervention.

VM ADM_traf

There are two messages with this event ID. Confirm the description below matches the description of your message before performing the repair procedure.

Description:
Remote message traffic is corrupt.

Repair Procedure:
This event requires remote maintenance center intervention.

Sounds like it's time to contact Avaya. (Or you may want to try a reboot.)

 

[mdeeves]

re boot every 90 days


Avaya says so.

 

[OldPhoneGuy]

I tried the reboot every 90 days routine. I've found that our R5 Intuity Audix is a lot happier if I reboot it about every 30 days. I usually do it remotely on the first Sunday of the month.

 

[cornydog]

If u have maint with Avaya, they can go in there a repair the data base, but I have seen where a gracefull reboot will rebuild the data base too. It is a good idea to check the time every time before u do a reboot. This is because the Intuity gains or loses about 3 minutes a month. Don't change the time without doing a reboot though.

 

[AvayaDude]

Thanks to all of you who replied. I have contacted Avaya and opened a ticket.
The box hasn't been re-booted in 90 days so I figure that's what it needs...I'll wait and see what Avaya has to say.

Thanks