Audio Quality Definity consoles

[busster]

Customer is complaining of the audio quality the outside caller hears on a 302C console. New handset and prong have made no difference. Have made test calls and the sound is different between a 64XX phone and the 302C. Just not quite as clear. Not bad, but different.

Does someone know if the audio quality is better on a 302D?

 

[Moshimoshi]

If I remember correctly the 302C would work with either 4 or 2-wire, if its wired for 4-wire currently, try flipping it to 2 wire.

I know here we went from a 302B (4-wire only) to a 302D (2-wire) and the quality improved quite a bit, I'm assuming because of the newer hardware at play.

Other stuff you can do - try a different port on a different card, etc, which has (weirdly enough) cleared up sound quality issues on these attendant consoles for me in the past.


~Sean
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Telecom Analyst, FOI.\\\\_______________