attendant voice mail 1

[stpayne]

Our firms main number has a default voice mail for callers to leave a message on after 11:00 p.m. Before that time we have someone available at the phones. Here is the problem. The voice mail is no longer active. because this is our main number the stat 8200 is actuall trunk-group 1.

I can't seem to find the area to verify what needs to be selected in order for the voice mail to be activated again. It just stopped working out of the blue. There is no cov pat assigned to it and there never has been. I'm assuming because it is actually the main number and is a trk-grp.

If anyone can help me with this I would be much obliged. I was given a mess from the person before me.

 

[orypecos]

Is there a "night destination" that was call forwarded to voicemail?

 

[avayaman]

Your post is not very clear, so its hard to tell what the problem is. The post above is correct, but things will be different depending on whether your main trunk group is analogue or digital. Maybe it has been cutover recently from one to the other & your problem lies there.

If it is analogue, you need to define a night destination on page 1 of the form. This would normally be an X-port station covered to VM where a mailbox is built under the same number. You would then assign an aut-msg-wt key associated with that number on a spare console key.

If it is digital then you need to assign the night destination under the night column next to the main number in the incoming call treatment page 4.

If the switch has vectoring, you may want to use a VDN & vector to do it instead. This would allow you to give the caller a choice on whether to leave a message or route elsewhere. Or you could build a simple auto attendant (assuming you have an announcement card). You can also simply use the vector to route the call into the VM using a "messaging split X (VM hunt) for extension XXXX (destination mailbox)". The accessing VDN would be the night destination. This avoids using coverage, which can cause problems under some circumstances, especially if a call has previously covered.



Paul Beddows

Consulting, Avaya/EAS implementation, Training
Vancouver, Canada
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