Attendant Overflow

[tdillenberger]

Hey

I have an Option 11C Rel 25.40b with an 2250 Console
an Miran3

I want to have a anouncement as an overflow or waiting
Queue.
I configured the PBX but it is not working.
The announcement is ok and is working when I call
the Acod.

Does anybody have an configuration process for me

Thanks and Best regard

 

[cmawbey]

I have this,, it may help you


Console overflow calls must be directed to phones with Single Call Ringer or Multiple Call
Ringer as the target DN.

Before making any changes to your overflow take a print of the current set-up. After any
amendments take another print to confirm the changes.

LD 21

REQ prt
TYPE att
CUST 0

All of the attendant information for customer 0 will be returned.

The AODN (attendant overflow DN) is set in LD 15 the CDB (customer data block) in the ATT (attendant) gate, as follows

LD 15

REQ chg
TYPE ATT
CUST 0
Hit return until AQTT (enter the overflow timer requirements, in seconds)
AODN (enter the DN you require the overflow to terminate on, in the first instance).
Hit enter through to REQ.



Colin

 

[tdillenberger]

Hey Colin

thanks for your help, but this is not what I want.

I want an announcement while the attendent is busy.
announcement overflow

but it is not working

Torsten

 

[iptuser]

Torstan,

What you need is a RAN announcement such as Miran. RAN`s alllow a call to be returned back to the Q while overflow will just route the call to an DN/VM and not return


wayne

 

[tdillenberger]

Hey

I know that I need an announcement by miran and I have such,
but it is not working.

I inserted it in the ROI-DATA Block but it is not working

I think I forgot anything to configure or have a problem with my PBX.
It will be nice if anyone has a configuration Information
for attendant announcement

Torsten

 

[Jaccodo]

Hi there,

If you set the option you also have to configure the route information and the timers in the ROA_DATA of your CDB.

See overlay 15 of the NTP (ROA_DATA).

Regards, Jacco.

 

[tdillenberger]

Sorry,
but I did the configuration´s in the ROA-DATA Block,but it does not work, I had only a written Problem in my last Statement.

Has anybody a configuration process for me????

Thank´s
Torsten

 

[bpg1]

hi torsten
i think you fotgot the rici prompt in ld 15,you find in ldn data you have a ldn to i.e 7000 set on ici key 0,you also should have the rici set 0
roa given to what ici keys=rici

 

[tdillenberger]

Hello to all

I found the solution for my problem

here configuration Info´s
so I got it work
but thanks for all your help


Attendant Waiting Queue

LD 15
ATT_DATA
CUST 00
OPT ABDA AHA EBIN BIXA BLA BOHD CHDA DNCA
DNX FACA IC1 XTG IDP XLF XBL
FKA MWUD LOD
REA EHS SLD SIAD THPD ATDA
ATDN 92
NCOS 0
CWUP NO
CWCL 3 6
CWTM 10 20
CWBZ NO NO
MATT NO
RTIM 30 30 30
AQTT 45
AODN
SPVC 00
SBLF NO
RTSA RSAX
SACP SNGL
ABDN NO
IRFR NO
XRFR NO
ADHT 0
AFNT 0
AFBT 0
IDBZ NO
PBUZ 02 10
ICI 00 R001 Angabe der ankommenden Route
ICI 01 RLL
ICI 02 DL0
ICI 03 DF0 INT
ICI 04 CFB
ICI 05 CFN
ICI 06
ICI 07
ICI 08
ICI 09
RICI 0


LD 16 (RAN-Route)
TYPE RDB
CUST 00
DMOD
ROUT 98
DES ANSAGE
TKTP RAN
NPID_TBL_NUM 0
RTYP MLSS
GRD IDLE
REP 1
POST ATT
RANH
STRT IMM
WAIT MUS
MRT 60
BDCT NO
ASUP YES
ACOD XXXX
TARG
CDR NO
NATL YES
CFWR NO
IDOP NO
MUS NO
PANS YES
TTBL 0
OHTD NO
ALRM NO
TIDY 8998 98
SGRP 0
AACR NO

LD 14 (RAN-Trunk)
DES ANSAGE
TN 003 0 00 01
TYPE RAN
CUST 0
XTRK EXUT
TIMP 600
BIMP 600
AUTO_BIMP NO
RTMB 98 1
DATE 4 SEP 2003


LD 15
TYPE ROA_DATA
CUST 00
OPT ROI
FRRT 31
FRT 6
WAIT MUS
MURT 60
RICI 0

 

[jpoirot]

Hi torsten

Does the programmation that you wrote permit this :

If the attendant is busy the callers can hear a message ("welcome, ...") then a waiting music.

Then the Attendant can see that a call is waiting and he takes the call to say to the caller "keep the line" and he parks him again.

If the attendant is no more busy, the call is automatically redirect to the attendant.

Thanks a lot !!!!!!!!