Nov 16, 2012 #1 dughard Technical User Apr 8, 2004 74 GB Anyone know if it's possible to overflow non answered attendant calls to an external number ? I have tried setting the AODN target as a DCFW on a phantom,and within a hunt group and via a NCFW in an ACD queue.None of these forward the call.
Anyone know if it's possible to overflow non answered attendant calls to an external number ? I have tried setting the AODN target as a DCFW on a phantom,and within a hunt group and via a NCFW in an ACD queue.None of these forward the call.
Nov 16, 2012 #2 trvlr1 Technical User Jan 11, 2008 2,108 US What set up is the attendant using? M2250? Upvote 0 Downvote
Nov 16, 2012 Thread starter #3 dughard Technical User Apr 8, 2004 74 GB Yes,its a 2250. Upvote 0 Downvote