Attendant lunch break

[Sparkresponse]

Hi Guys

Can you point me in the right direction. Basically our receptionist need a calls forward button on reception:

I’ve created a new cov path 6, and I’ve created within that a cov ans group 5 with 3 x extension.

How do I set this up on the attendant console as a button so that when the receptionist heads to lunch she can press a calls fwd button then cancels after lunch

Below is the attendant details as I don’t know where to add a the button or what type as it wont let put a call fwd button in place

Cheers Dave R

ATTENDANT CONSOLE 1



Type: 302 Name: Console

Extension: 7999 Group: 1 Auto Answer: none

Console Type: principal TN: 1 Data Module? n

Port: 01A0101 COR: 0 Disp Client Redir? n

COS: 15 Display Language: english

H.320 Conversion? n



DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)

Local Remote Local Remote Local Remote

1: 5: 9:

2: 6: 10:

3: 7: 11:

4: 8: 12:



HUNDREDS SELECT BUTTON ASSIGNMENTS

1: 70 5: 9: 13: 17:

2: 71 6: 10: 14: 18:

3: 16 7: 11: 15: 19:

4: 8: 12: 16: 20:



ATTENDANT CONSOLE



VIS FEATURE OPTIONS



Auto Start? y

Echo Digits Dialed? y



ATTENDANT CONSOLE



FEATURE BUTTON ASSIGNMENTS



1: split 13:

2: dont-split 14:

3: goto-cover 15:

4: priority 16:

5: last-numb 17:

6: hold 18: btn-view

7: abrv-dial List: 2 DC: 02 19: forced-rel

8: abrv-dial List: 2 DC: 03 20: aut-msg-wt Ext: 7000

9: 21:

10: 22:

11: 23: night-serv

12: 24: pos-busy





ATTENDANT CONSOLE



DISPLAY BUTTON ASSIGNMENTS



1: normal 5:

2: 6: call-disp

3: 7:

4: next 8:

 

[ntouchstone]

I am also trying to do this, does anybody have a solution?
I figured I could setup a terminating extension group and forward the operator calls there, but I can't figure out how to call forward from the console. What is the purpose of the "pos-busy" button and is there a setting to forward calls when the position is busy?

 

[Mitch672]

you really can't do this with a console, its not designed that way. You can setup a "night service" bell, when they put the console into "night", people who are covering her could press the TAAS code (Trunk Answer Any Station), when they hear the bell ringing.

The alert bell is setup in the "Change console" screen, page 1 "Ext Alert Port (TAAS)", you type in the port # of the analog port that has the bell on it.

Crude, but it does work. to setup the TAAS code, thats in thge "change features" page 4 "Trunk Answer Any Station Access Code:", pick a FAC that is available on your switch.

This also works at night, if others need to answer any of your main #'s, as long as you train them what that odd bell going off means

mitch


AVAYA Certified Specialist

 

[nulabeacon]

Do they use the night service . if not u can use the nightservice as a manual redirection with a station in the incoming call night destination .That station then has a coverpath to a hunt group or cov answer group .This works especially well if you have time driven incoming routing by vector or time of day cov.

 

[pbut208]

I too would like to be able to figure out a solution to this problem. My receptionist leaves at 3:30 and i would like calls to be forwarded to another extension till 4pm, then our system automatically goes into night service at 4pm..

 

[KFLORIDA]

Have you thought about making your attendant an ACD agent? that would be an option if you have ACD. You design call flow and have her log in or out as needed. Still using the 302 console equipment. Handy since other operators can log in from their desk when covering.

 

[jconrad0305]

what abour Time of day coverage tables?

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