Attendant forwarding to EXT when unanswered

[njnicka]

Can someone help me out again, Our attendant console is covering to an extension when not answered? Where can I go to change this?

 

[AvayaTier3]

change console-parameters                                       Page   1 of   4 
                              CONSOLE PARAMETERS

    Attendant Group Name: OPERATOR                   
                     COS: 1                                  COR: 1  
  Calls in Queue Warning: 5                    Attendant Lockout? y
   Ext Alert Port (TAAS):        
                     CAS: none       
                                         Night Service Act. Ext.: 

                                           Alternate FRL Station: 
         Backup Alerting? y        DID-LDN Only to LDN Night Ext? n
 Attendant Vectoring VDN: 1234

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[njnicka]

Here's what mine says, it doesn't have any vector? its going to ext 2440 when not answered.

cange console-parameters Page 1 of 4
CONSOLE PARAMETERS

Attendant Group Name: OPERATOR
COS: 7 COR: 1
Calls in Queue Warning: 5 Attendant Lockout? y
Ext Alert Port (TAAS): 01A0401
CAS: none
Night Service Act. Ext. IAS (Branch)? n
IAS Tie Trunk Group IAS Att. Access Code: Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
Attendant Vectoring VDN:

 

[1a22ip]

Try this screen LISTED DIRECTORY NUMBERS

Night Destination: 82060

Ext Name TN


1a2 to ip I seen it all

 

[rejackson]

If you are using a vdn and vector to get to the attendant look at the vector and see what it does on timeouts. Ours routes to a number with a cover sequence.

 

[njnicka]

OK the night service destination is ext 2023, which points to our auto attendant and name directory. I tried hitting 0 and it goes back to the operator (like it should).
Its odd, I can't get to the Extension which is saying there getting the console calls? I tried to trace the att calls, but when on night service it doesn't show a trace. Any idea's how our attendant calls,(when on night service) are going to a users extention (2440).

 

[AvayaTier3]

change auto-attend-routing routing-table                             Page 1 of 2
                         AUTO-ATTENDANT ROUTING TABLE
                         Routing Table Administration

  Incoming Called       Business  Holiday     Day        Night      Alternate
       Number           Schedule  Schedule    Service    Service    Service
                                              Mailbox    Mailbox    Mailbox
100                     bus1      hol1       125        100
125                     bus1      hol1       125        100
380                     bus1      hol1       167        167        167
380                     bus1      hol1       167        167        167
display subscriber 380                                               Page 1 of 3
                                 SUBSCRIBER

         Name: CLASSIFIED                             Locked? n
    Extension: 380                                  Password:
          COS: autatt                          Miscellaneous:
Switch Number: 1                          Covering Extension: 000
 Community ID: 1                           Broadcast Mailbox? n
Secondary Ext: 167
 Account Code:

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com