Attendant Console?

[PBX1131]

On our S8300 Attendant console our operator is receiving many calls from our main number VDN on the "Operators Console Individual Calls Waiting Line". Isn't this line programmed to receive calls on the Console Extension and not from the Main Number VDN?

Is this a programming issue in the hunt group or attendant?

THANKS

 

[PBX1131]

Here is a copy of the Vector. THANKS


CALL VECTOR

Number: 4 Name: Main Console
Multimedia? n Attendant Vectoring? y Meet-me Conf? n Lock? y
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing ringback
02 goto step 7 if holiday in table 1
03 goto step 8 if time-of-day is fri 18:15 to mon 06:00
04 goto step 8 if time-of-day is all 17:15 to all 06:00
05 route-to number 2429 with cov n if unconditionally
06 stop
07 disconnect after announcement 2970
08 disconnect after announcement 2971
09 stop
10
11

 

[rejackson]

I'm guessing that 2429 is the extension that you put on the attendant console. Dont route to the console, queue to the attendant or attendant group.

 

[PBX1131]

Yes 2429 is the attendants number, I added an extension (1145) to the listed directory numbers and then route-to that number.

They say its working now but should I remove that and queue to attendant 2429? THANKS

CALL VECTOR

Number: 4 Name: Penson Main
Multimedia? n Attendant Vectoring? y Meet-me Conf? n Lock? y
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing ringback
02 goto step 7 if holiday in table 1
03 goto step 8 if time-of-day is fri 18:15 to mon 06:00
04 goto step 8 if time-of-day is all 17:15 to all 06:00
05 route-to number 1145 with cov n if unconditionally
06 stop
07 disconnect after announcement 2970
08 disconnect after announcement 2971
09 stop
10
11